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Feature Article | Crisis Leadership in Real Time: How Dame Alison Rose Navigated Multiple Disruptions Simultaneously

  • May 30
  • 1 min read
A leader moving through a bright office corridor while interacting with different groups along the way. One pair of employees discusses operations, a customer representative reviews feedback, and a technology specialist holds a tablet. The leader is connecting all of these conversations.

Most leaders face crises one at a time. During her tenure at NatWest, Dame Alison Rose faced COVID-19, Brexit, the war in Ukraine, and a fundamental shift in monetary policy all at once, across an organisation serving 19 million customers. What she learned about leading through overlapping uncertainty is worth paying attention to.


 
 

© 2035 Dame Alison Rose. 

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